1. Overview
At Two Steps Ahead Consulting Group, we provide high-value digital products, tools, templates, and educational resources designed for childcare business owners.
Due to the nature of our offerings, all sales are governed by the policy below.
2. All Sales Are Final
All purchases made through this website are non-refundable.
This includes:
- Digital downloads (Tier 1 & Tier 2 products)
- Financial calculators and worksheets
- Templates and compliance packs
- Bundles and curriculum kits
- Courses and memberships (via Kajabi)
- Strategy call bookings
Once a purchase is completed, we do not offer refunds, exchanges, or cancellations.
3. Digital Product Nature
All products are delivered electronically and accessible immediately after purchase.
Because digital products cannot be “returned,” refunds are not applicable once access has been granted.
4. Exceptions
Refunds will only be considered in the rare case of:
- Duplicate payment due to technical error
- Unauthorized transaction proven by payment processor
All exceptions are reviewed on a case-by-case basis.
5. Kajabi Products
Courses, memberships, and email-based programs delivered via Kajabi are subject to this Refund Policy as well as Kajabi’s platform policies.
No refunds are provided for Kajabi-based products once access is granted.
6. Chargebacks
Initiating a chargeback without contacting us first may result in:
- Permanent denial of future access
- Suspension from all products and services
- Legal dispute resolution if necessary
We strongly encourage customers to contact us first to resolve any concerns.
7. Product Understanding
We encourage all customers to carefully review:
- Product descriptions
- Pricing details
- Included features
before making a purchase.
We are not responsible for misunderstanding of product scope after purchase.
8. Strategy Calls
All strategy call bookings are non-refundable.
If you need to reschedule, please provide at least 24 hours notice.
9. Contact Us
If you have any questions about this Refund Policy, you can contact us:
Two Steps Ahead Consulting Group
Email: info@twostepsaheadconsultinggroup.com